Job Description
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.
In this role, the candidate will provide end users on site IT support with their primary devices including, laptop/mobile devices for various operating systems including Window and MAC
Knowledge of PC, printers hardware and software installation, repair, testing and troubleshooting.
Knowledge of basic networking concepts such as DNS, DHCP, TCP/IP, Active Directory, MS Exchange and network security safeguards as necessary.
Ability to perform hardware and software upgrades to existing computers using the MS Windows operating systems and associated MS productivity software programs.
Excellent oral and written communications skills, as well as strong team and customer relationship skills.
Communicate with level one support and ensure service level agreements are met.
Skills:
Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.
Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Contribution/Leadership:
Working individually or as a team member, may set work priorities within well established procedures and objectives.
May provide coordination of activities. Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Click on THIS link to apply.
Over the past 100 years, IBMers all over the globe have helped make the world work better and smarter. In this new era of Cognitive Business, IBM is helping to reshape industries by bringing together our expertise in Cloud, Analytics, Security, Mobile, and the Internet of Things: Changing how we create, collaborate, analyze and engage. From transforming healthcare to improving the retail shopping experience – it’s what IBMers do. As we tackle the world’s biggest challenges, our company continues to grow, we’re looking for talented professionals to join us in this new era.
Join us and be part of a diverse and global team of thinkers and doers - people who want to make an impact, cultivate their expertise and collaborate with some of the world’s top business and technology professionals.
In this role, the candidate will provide end users on site IT support with their primary devices including, laptop/mobile devices for various operating systems including Window and MAC
Knowledge of PC, printers hardware and software installation, repair, testing and troubleshooting.
Knowledge of basic networking concepts such as DNS, DHCP, TCP/IP, Active Directory, MS Exchange and network security safeguards as necessary.
Ability to perform hardware and software upgrades to existing computers using the MS Windows operating systems and associated MS productivity software programs.
Excellent oral and written communications skills, as well as strong team and customer relationship skills.
Communicate with level one support and ensure service level agreements are met.
Skills:
Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.
Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.
Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.
Contribution/Leadership:
Working individually or as a team member, may set work priorities within well established procedures and objectives.
May provide coordination of activities. Gives technical direction. Viewed as a technical expert.
Impact on Business/Scope:
Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.
Click on THIS link to apply.
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