Al Wadi Holding is hiring Cross Border Debt Collection

Key Responsibilities: –

• Act as a relationship manager with clients across globe.
• Coordinate with international partners/agents/clients.
• Ensures that customer issues are dealt with in an efficient manner.
• Senior presence and ability to operate at different levels (e.g., research/analysis, thought-partnerships, presentations, interactions with O&T partners and 3rd parties).
• Work closely with the team of collectors to ensure success on cases assigned.
• Develop and maintain an appropriate control system for all Cross-border operations
• Achieving the KPI’s and Targets
• Preparing proposals for debt collection/reviewing documents
• Preparing MIS Reports to clients/Management
• Carrying out client satisfaction surveys and reviews.
• Updating and monitoring the CRM
• Escalating and resolving areas of concern as raised by clients.

Click on this link to apply.