Job Opening for T&I Business Services Delivery Manager - UAE National with Etihad Airways

Job description

Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a center of hospitality between East and West.

Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality. Each year we receive a range of awards that reflect our position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years.

We are pleased to announce an incredibly exciting opportunity to join our Technology and Innovation function as a Service Delivery Manager working with our Global Loyalty Company. You will add immediate value by ensuring world class delivery and relationship management across Etihad and our partners.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

SPECIFIC RESPONSIBLITIES

• Manage the delivery of projects, providing business infrastructure solutions and services across our Technology and Innovation portfolio
• Maintain and manage relationships with Senior Managers/Mangers from partners/suppliers to ensure project deliverables are delivering within Etihad’s standards and requirements.
• Review business requirements and assessments to ensure business needs are properly prioritized and implemented
• Oversee implementation of configuration changes and adjustments to procedures to ensure compliance with internal processes and reduce the impact on business continuity
• Define, review and manage internal change procedures in order to align them to business timelines and reduce risk exposure / impact on business activities
• Verify configuration changes and related documentation to monitor compliance with internal processes
• Collaborate with T&I SMEs in detailing business requirements and needs to support their accurate translation into system changes
• Lead internal change management and communication initiatives to support users? adoption of new solutions
• Liaise with user groups to provide communication on relevant changes and support implementation of changes / new procedures
• Provide advice to management on relevant innovations, best practices and best of breed solutions to contribute to the continuous development of the business
• Recommend procedural and system upgrades to improve system and operations performance
• Guide, coach and provide feedback to business analysts team to support their development and performance
• Monitor the performance and development of the team to ensure their growth and continuous learning on the area of expertise

GENERAL RESPONSIBILITIES

• Strategy - Implement the Function/Department strategy to ensure alignment with Company strategy
• Policies and procedures - Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
• Day-to-Day Operations - Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
• People Development - Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
• Safety, Quality & Environment - Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

EDUCATION AND EXPERIENCE

Minimum, Bachelors Degree

• 7 years of work experience delivering projects, providing business infrastructure solutions and services across a technology portfolio for a large organization
• Vendor relationship and management experience

SKILLS

• Computer skills - Excellent
• Business Understanding skills - Excellent
• Communication skills – Advanced

About Etihad Airways

Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits. For more information, please visit: www.etihad.com

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