Job Opening for Manager - Customer Relations / Marketing (Female) with Bebuzzd

Job description

In this role you will be responsible for retaining and expanding the loyal customers of Bebuzzd Merchants . You will work with Sales and Marketing Manager in the development and execution of strategies and programs to continue high levels of customer experience, customer satisfaction, and customer loyalty.

Customer Experience: The Manager will evaluate, prioritize, and improve all customer touch points in an effort to maximize the customer experience. This involves maintaining a holistic view of customers relationships with the company, and enhancing that experience through the development of new services, changes to the delivery model, and analysis of data to demonstrate our impact on customer satisfaction and loyalty.

Customer Loyalty: The Manager will work with cross functional partners on efforts aimed at expanding our customer integrated tools, functionality, systems and resources to help grow our Customer Loyalty to the next level. The Manager will have a passion for building campaigns and programs that improve the customer experience so customer loyalty is the natural result.

Principle Duties and Responsibilities:

• Head the team of customer support team who configures the system and installs the Loyalty program as per Client requirement and retain the Client
• Create and lead the customer experience strategy with a marketing and servicing strategy focused on the end customer.
• Articulate the vision for the customer experience, communicate the vision and required changes to achieve set goals and results.
• Use customer segmentation and consumer behavior information strengthen customers experience.
• Leverage site analytics, research, customer feedback and voice of the customer metrics to create actionable insights
• Utilize strong analytical ability to evaluate end-to-end customer experiences across multiple channels and customer touch points.
• Work to define the Customer Experience Strategy, including mapping the customer path, identifying key touch points, highlighting break points, and identifying behaviors required to deliver a superior customer experience
• Help research, identify, and create innovative site and service features to grow the customer community.
• Help create, manage and maintain Customer Loyalty projects and roadmap
• Manage the Customer Loyalty development and enhancement process, including brainstorm sessions, development, implementation, and testing.
• Provide data driven insights. This may include customer lifetime value (LTV), segmentation, behavioral data, and other sources of member specific insights.
• Identify, document & share best practices of our Merchants. 

Position Qualifications:

• Excellent ability to write.
• Strong intellectual ability/curiosity/decision making skills.
• High energy, self-starter, and results oriented with a strong drive to succeed and proven track record of making things happen.
• Knowledge of customer loyalty, experience and engagement dynamics, including funding rates, communication tactics, retention metrics and ROI.
• Have a deep understanding of varying types of Loyalty programs and experience with multiple currencies.
• Ability to influence peers and outside/ cross-functional partners to build consensus on key topics.
• Prior management of an entire creative process, including outside agencies and vendors.
• Ability to supervise and motivate others, while exhibiting strong work ethics and leadership.
• Advanced level user of Microsoft Excel and PowerPoint.
• Knowledge and experience in creative graphic design 

Minimum Qualification Requirements:

• Bachelors Degree, MBA a plus
• Minimum of 5+ years experience in Customer Experience and Loyalty
• Minimum 5+ years marketing experience with focus on direct marketing and retention
• CRM experience preferred
• Deep understanding of test design across multiple channels (Direct Mail, Email, Social)
• Understanding of customer segmentation and proven successes in developing and improving loyalty and retention/activation of customers.
• Hospitality industry background a plus
• Demonstrated ability of creative and structure approach to problem solving.
• Strong business writing, bloging and presentation skills. 

Remuneration Offered

AED 10,000 - AED 16,000 based on experience
Medical insurance provided  

Availability : Immediate

*This position is only for female

Click on THIS link to apply.