Job Opening for IT CLIENT SUPPORT ANALYST- III with Weatherford

Job description

JOB DESCRIPTION

• Duties, Responsibilities & Accountabilities:
• Provide telephone, remote and email support to internal company computer users.
• Provide first call resolution to computer hardware and software problems through troubleshooting techniques.
• Escalate incidents to the proper department that are outside the scope of the Primary tier customer support center.
• Enter incidents in the Service Manager system (the Service Desk tracking software), including detailed information for every incident.
• Responsible for assisting internal computer users with their questions about any supported software and computing platforms to the best of his/ her ability, in a professional and courteous manner or escalate to the proper department.
• Check version levels and available updates for Operating System and virus protection software.
• Responsible for the creation of Service Desk documentation.
• Use any free time not needed to fulfill the above duties to do self-training to develop knowledge andskills.
• Routinely check the customer support center voicemail and Open Incident Queue.
• Answer the Service Desk phones in a courteous and friendly manner following established procedures
• Perform other duties as assigned by management.

Required Skills:

• Service Desk experience with a large user environment is required.
• Knowledge of PC and PC compatible computers and common application programs, e.g. Microsoft Office (Word, Excel, PowerPoint, Outlook and Microsoft Operating Systems is required
• Knowledge of general networking/LAN, File & print servers, printers, etc. is required
• Knowledge of ERP system (SAP, JD Edwards, etc.) is a plus
• A team player with excellent interpersonal skills.
• Clear and distinct telephone speaking voice.
• Excellent English verbal and written skills.
• Experience in troubleshooting, hardware, network and dial up problems necessary.

Optional:

Being bilingual is an added advantage: French, Portuguese, Arabic

Click on THIS link to apply.