Job Opening for IT Capacity Manager with Etihad Airways

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the Technology & Innovation function at Manager Level as a Capacity manager for demand and supply planning and maintaining the demand/ Supply forecast for the assigned portfolio to ensure the quality and timelines of the end to end service

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

SPECIFIC RESPONSIBLITIES

• Plan, manage and monitor the delivery of services for the assigned technology to ensure high quality and timeliness of the provided service
• Monitor KPIs and SLAs to ensure services is delivered according to agreed standards and on budget
• Liaise with relevant stakeholders to ensure support in the delivery of services and projects
• Identify and manage costs related to the assigned technology to ensure proper tracking and monitoring and contribute to cost optimization
• Identify and highlight to project managers risks/issues to provide timely communication and contribute to prompt resolution
• Support in defining the infrastructure improvement plans to ensure consistency and alignment across the different initiatives and programmes
• Contribute to the definition of change requests portfolio in order to develop a roadmap consistent with planned initiatives and available resources
• Manage and assign resources to the planned initiatives to ensure they are properly staffed and resource needs timely raised
• Identify and highlight to senior management risks/issues impacting the delivery of agreed services and projects to contribute to their timely resolution
• Report to senior management and relevant business stakeholders on services delivered and main performance indicators to provide accurate communication on delivered activities
• Guide, lead and coach the assigned team to contribute to skill and people development and ensure high level of performance

JOB RESPONSIBILITIES

• Policies and Procedures
• Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
• Day-to-Day Operations
• Supervise standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
• Safety, Quality& Environment
• Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

EDUCATION & EXPERIENCE

• Bachelor Degree  (preferably in Technology / Operations)
• Additionally, post-graduation, diploma or graduation in Business Administration desirable
• ITIL Intermediate (Service Delivery or PPO) Certification as a minimum; ITIL Master / ITIL Expert certifications desirable
• At least  7  years of IT experience with 5 years in Capacity Management for an organization of comparable size and growth agenda
• Experience in effective monitoring/trending of IT Infrastructure utilization and addressing shortfalls
• Direct experience managing the development and implementation of strategic and tactical capacity plans
• Leading and/or participating in internal reviews to ensure that the capacity targets are met within the plan of record
• Proven experience in contributing and participating in projects to improve internal processes and capacity models
• Ability to work in a fast-paced environment both as an individual contributor and member of a cross-functional team

SKILLS

Business Understanding skills - Excellent
Leadership skills - Advanced
Project Management skills - Excellent
Relationship Management skills - Excellent

About Etihad Airways

Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: www.etihad.com

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