Job description
IBM Interactive Experience, ranked by Advertising Age as the Largest Digital Agency Network in the World in 2014, is a new breed of services provider at the intersection of consulting, agency and IT services.IBM Interactive Experience has been named a leader in digital marketing services, mobile consulting and Customer Relationship Management (CRM) by leading IT analysts.
This is a consulting services delivery role in complex and integrated environments for large clients. Typical offerings/engagements include: Digital Business and marketing strategy, Cross-channel user experience strategy, metrics and analytics, user research and testing, user experience design, prototyping, and development across a wide range of business sectors.
Key skills include:
Marketing Strategy & Transformation
Channel Strategy & Transformation
Customer Analytics
Customer Experience and Engagement
Social Marketing and Collaboration
Sales & Marketing Performance Optimization
Required
• Bachelor's Degree
• At least 2 years experience in delivering digital business and marketing projects and initiatives with tangible results, working across organizational boundaries, and interfacing with client management
• At least 2 years experience in contributing to thought leadership in digital marketing, branding and strategic consulting, facilitation techniques, and leading practices
• At least 2 years experience in demonstrated excellent written and oral communication skills, including presentation skills
• Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
Preferred
• Master's Degree
• At least 5 years experience in delivering digital business and marketing projects and initiatives with tangible results, working across organizational boundaries, and interfacing with client management
• At least 5 years experience in contributing to thought leadership in digital marketing, branding and strategic consulting, facilitation techniques, and leading practices
• At least 3 years experience in demonstrated excellent written and oral communication skills, including presentation skills
• At least 5 years experience in demonstrated ability to solution, sell, and deliver complex engagements
Click on THIS link to apply.
IBM Interactive Experience, ranked by Advertising Age as the Largest Digital Agency Network in the World in 2014, is a new breed of services provider at the intersection of consulting, agency and IT services.IBM Interactive Experience has been named a leader in digital marketing services, mobile consulting and Customer Relationship Management (CRM) by leading IT analysts.
- The role of Customer Experience Strategist will:
- Leverage your experience and knowledge of the digital marketplace and customer experience strategies and innovations to lead clients who are in need of our digital marketing, metrics, experience design, development and strategic consulting solutions.
- Act as a key member of our strategy teams combining deep knowledge of industry trends, research-based customer insights and team leadership to address complex problems for our clients.
- Act as an expert in developing digitally-focused business and marketing solutions for clients and will support development of the project approach definition and detailed project planning efforts.
- Responsible for understanding current market trends, client needs & shaping clients’ views on project deliverables.
- Ensure delivery of project results in a timely and professional manner, teaming between practitioners, client resources, and third party partners as needed, meeting client business objectives and delivering with high customer satisfaction.
- The Customer Experience Strategist will have day-to-day responsibility for client solution development and delivery coordination and will support management of key client relationships.
- This individual must be capable of working in a time-compressed, highly dynamic and potentially ambiguous client situation to ensure innovative, impactful solutions are developed and milestones and deliverables are achieved.
This is a consulting services delivery role in complex and integrated environments for large clients. Typical offerings/engagements include: Digital Business and marketing strategy, Cross-channel user experience strategy, metrics and analytics, user research and testing, user experience design, prototyping, and development across a wide range of business sectors.
Key skills include:
Marketing Strategy & Transformation
Channel Strategy & Transformation
Customer Analytics
Customer Experience and Engagement
Social Marketing and Collaboration
Sales & Marketing Performance Optimization
Required
• Bachelor's Degree
• At least 2 years experience in delivering digital business and marketing projects and initiatives with tangible results, working across organizational boundaries, and interfacing with client management
• At least 2 years experience in contributing to thought leadership in digital marketing, branding and strategic consulting, facilitation techniques, and leading practices
• At least 2 years experience in demonstrated excellent written and oral communication skills, including presentation skills
• Readiness to travel Up to 4 days a week (home on weekends-based on project requirements)
Preferred
• Master's Degree
• At least 5 years experience in delivering digital business and marketing projects and initiatives with tangible results, working across organizational boundaries, and interfacing with client management
• At least 5 years experience in contributing to thought leadership in digital marketing, branding and strategic consulting, facilitation techniques, and leading practices
• At least 3 years experience in demonstrated excellent written and oral communication skills, including presentation skills
• At least 5 years experience in demonstrated ability to solution, sell, and deliver complex engagements
Click on THIS link to apply.
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