The purpose of this role is to create a superb online customer experience by assisting customers visiting online store with their product & service inquiries, order booking, service requests and complaints via phone, web-chat, email and social media channels.
Requirements
The Profile
The Essentials:
To apply for the above position please email your CV to careers@axiomtelecom.com with subject as "Call Center Advisor"
Requirements
The Profile
- Handle incoming contacts on all areas of online retail store customer service operations in an effective and efficient manner with focus superb customer experience.
- To follow up the scripts, policies, and procedure while handling customers service processes in a timely manner so that consistency of contact and efficiency prevails.
- Ensure customer data is captured when relevant so accurate reporting and analysis can be undertaken.
- Technical: Ability to work on e-commerce system (website and order management system) and contact center system (CRM, Phone, Web-chat, Email, Social Media Management Tool) for extended hours in schedules.
The Essentials:
- Preferably a Degree holder or equivalent in any field
- Strong commands (verbal) in both English & Arabic
- Able to work within a team = Team play
- Strong customer service orientation
- Strong coordination and organization skills
- Capability to work in a dynamic and high pressure environment
- Ability to work shifts
- Ability to demonstrate a positive, enthusiastic and friendly attitude
- Trouble shooting skills
- Good command in Computer Operating System and supporting applications
To apply for the above position please email your CV to careers@axiomtelecom.com with subject as "Call Center Advisor"
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