Job Opening for Tier Management Officer with Etihad Airways

Let your career take off with the World’s Leading Airline, Etihad Airways. Work in the forefront of the aviation industry, with the airline that has reimagined the flying experience through its pioneering products and services.

We are pleased to announce an incredibly exciting opportunity to join the Etihad Guest function at Officer level.

As a Tier And lifestyle Officer, you will add immediate value by driving revenue generation and engagement of Etihad Guest Tier level members (e.g, Silver, Gold, Platinum) by developing relevant activation and engagement programmes.


This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

SPECIFIC RESPONSIBILITIES:

• Responsible for the creative implementation of the annual marketing plan, across all digital channels as required, ensuring promotional activity is delivered on time and on budget.
• Manage day-to-day relationship with external agencies, as well as build strong relationships with internal and partner stakeholders.
• Development and ongoing optimisation of the digital and social footprint.
• Use insights gained from web analytics, member research, key stakeholder input and industry best practice to drive ongoing optimisation website content and functionality to provide a best-in-class user experience that achieves commercial objectives.
• Ensure the brand and any legal advice is interpreted correctly and represented consistently in all digital communications and channels
• Focus on the ongoing optimisation of digital marketing activity by ensuring any learnings are fed into future planning. Circulate results to relevant internal and external stakeholders as appropriate.
• Maintain a competitor report on loyalty program promotions, monitor industry trends and ensure distribution of the information to internal stakeholders.
• Manage internal and external stakeholders to develop solutions that ensure maximum benefits for both parties.

GENERAL RESPONSIBILITIES

• Policies and Procedures - Follow all relevant policies, processes and procedures so that work is carried out in a controlled and consistent manner
• Day-to-Day Operations - Supervise standard and complex day-to-day operations to ensure that work processes are implemented as designed and in compliance with established standards and procedures
• Safety, Quality & Environment - Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment    

EDUCATION & EXPERIENCE

• A minimum of a bachelor degree in Marketing or similar Business-related discipline is required.
• At least four years of marketing experience, including data and digital.
• Experience in the airline or loyalty industries would be an advantage. 

Etihad Airways began operations in 2003, and in 2014 carried 14.8 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 111 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of 117 Airbus and Boeing aircraft, and more than 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777-X, 62 Airbus A350s and six Airbus A380s.

Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Aer Lingus, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: www.etihad.com

Click on THIS link to apply.