Job description
Summary:
Under general direction supervises the customer service activities and staff while managing business relationships and the client experience within Azizi Developments.
Essential Duties:
Manages customer service center activities, including directing and overseeing staff supervision and scheduling to ensure shift coverage, assigned tasks completed accurately and on schedule, maintain an efficient operation and meet departmental and company goals and objectives.
Experience with identifying customer requirements and developing creative and innovative customer solutions.
Designs and implements data center strategy, policies and procedures.
Creates and maintains a high performance environment characterized by positive leadership and strong team orientation
Ability to exercise discretion and professionalism in accessing confidential information
The ability to handle complaints and difficult situations in a patient, calm and effective way.
Assess problems and makes decisions to successfully address/resolve the problem
Maintains a high level of integrity in all relationships
Attend to customer inquiries in a professional and quick manner.
Minimum Qualifications:
Proven working experience as a customer service manager. Demonstrated success in working in a multi-cultural environment and have the ability to act upon cultural differences.
Bachelor’s Degree in Business Administration, Hospitality, or a related field.
Strong knowledge of customer service principles and practices
Exhibits a professional and friendly character
Excellent attention to detail and highly organized
Fluent speaking and writing of English language. Additional languages is considered an asset.
Should be able to easily work on MS Office
Click on THIS link to apply.
Summary:
Under general direction supervises the customer service activities and staff while managing business relationships and the client experience within Azizi Developments.
Essential Duties:
Manages customer service center activities, including directing and overseeing staff supervision and scheduling to ensure shift coverage, assigned tasks completed accurately and on schedule, maintain an efficient operation and meet departmental and company goals and objectives.
Experience with identifying customer requirements and developing creative and innovative customer solutions.
Designs and implements data center strategy, policies and procedures.
Creates and maintains a high performance environment characterized by positive leadership and strong team orientation
Ability to exercise discretion and professionalism in accessing confidential information
The ability to handle complaints and difficult situations in a patient, calm and effective way.
Assess problems and makes decisions to successfully address/resolve the problem
Maintains a high level of integrity in all relationships
Attend to customer inquiries in a professional and quick manner.
Minimum Qualifications:
Proven working experience as a customer service manager. Demonstrated success in working in a multi-cultural environment and have the ability to act upon cultural differences.
Bachelor’s Degree in Business Administration, Hospitality, or a related field.
Strong knowledge of customer service principles and practices
Exhibits a professional and friendly character
Excellent attention to detail and highly organized
Fluent speaking and writing of English language. Additional languages is considered an asset.
Should be able to easily work on MS Office
Click on THIS link to apply.
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