Opening for Head, Client Static Data Unit, AME with Standard Chartered Bank

Job description

Standard Chartered is a leading international banking group committed to building a successful and sustainable future for our people, our customers and the communities we serve. With 1,700 branches and offices in 68 markets in Asia, Africa and the Middle East, we offer exciting and challenging international career opportunities to over 89,000 employees.

Job Description

Client Static Data Leader with overall ownership of COBAM processes for Corporate and Institutional Banking, African and Middle East, specifically:

Team Management:

• Ensure the team members fully understand and observe the code of conduct and values of SCB
• Ensure the team have clear responsibilities and objectives defined through a robust P3 process and clear Job Descriptions
• Engage, manage, coach and motivate team members as required to ensure processes are managed efficiently and effectively
• Support the team in resolving issues between Middle Office Specialists and functions as required
• Manage work distribution and flow of information within the team to ensure all team members are fully engaged
• Administer all system processes relating to the employee life cycle
• Ensure team members complete all mandatory trainings for their role

SDM processes - Client Profile Account Creation, Maintenance, Dormancy, Offboarding/Closure and other Static Data Management (SDM)-related projects and clean up activities

FATCA and other related regulatory-driven activities that rely on quality client static data
Signature Update Process

Key Roles and Responsibilities

This role aims to drive these functions that enable the business to effectively adhere with global standards, controls and levels of conduct on the management of quality Client Static Data and Off-boarding activities.

Policies & Procedures:

• Overall ownership of the implementation / adherence to established and approved policies and procedures for all processes managed
• Keep the Relationship Manager (RM)/Client Coverage Manager (CCM) and Hub well-versed of these approved Policies and Procedures
• Lead in ensuring policies and procedures are well-documented, approved, and kept updated
• Ensure that defined and approved country-specific addendum are in place where applicable
• Highlight and escalate critical exceptions in policies and procedures to Group Client Static Data Unit and SRM calls

Data Quality Management (DQM):

• Responsible for timely identification and resolution of Data Quality issues, including those regulatory-driven exceptions thru continuous coordination with DMC, COM and Hub team
• Monitor and coordinate Data Clean initiatives performed by the Hub
• Review and ensure actions come out of the Hub's DQM dashboards, Root Cause analysis and Audit Trail

Governance

• Responsible for organising, leading and managing effective SRM calls and keep all relevant stakeholders engaged for their outputs and actions
• Ensure KPI dashboards are regularly published, and these along with process issues are reviewed during SRM calls
• Liaise with country ops teams to highlight issues with the hubs for discussion during the SRM calls
• Conduct Service review calls, prepare the minutes and circulate to all parties
• Report, track and ensure resolution of deviations and/or process gaps
• Conduct regular reviews of the processes, systems and underlying policies and ensure that these are efficient, and are fit for purpose
• Develop and drive continuous process improvement and automation initiatives for the manual processes performed by the HUB
• Oversight of the KCSA's completed by the respective Hubs and/or in-country teams
• Ensure process documentation (process notes) are established, signed off, and kept up-to-date
• Establish and keep up to date a capacity plan and a risk/succession plan

SDM, Off-boarding, & other CSDU Activities

• Responsible for ensuring that all CSDU activities undertaken by the team are discharged in accordance with approved policies & procedures, within agreed SLA and quality standards
• Ensure effective processes are in place in sourcing and maintaining critical & relevant information for clients across all internal systems
• Ensure the information is up to date and fit for purpose in the infrastructure provided through the Client contact management team in the hubs
• Work with the Hub in implementing various CSDU data and project initiatives, including those driven by the CLM team
• Develop a strong working relationship with various stakeholders, such as with Segment heads to address client nuances and special workflows

US FATCA, UK CDOT & CRS Implementation

• Overall responsible for the implementation of processes required to obtain regulatory driven documentary requirements for FATCA, CDOT, and CRS forms for AME
• Establish, regularly review and monitor MIS and the team's progress on the repapering exercise
• Plan and lead execution of strategies to meet the established regulatory deadlines for 100% of the population
• Establish regular avenues where queries, escalations, and new strategies are discussed with the project team
• Ensure effective regular SRM calls are done so as to resolve any issues, exceptions, and any other that needs to be discussed with CET

Signature Update Process

• Manage the roll out of the revised Signature Update process and ensure the team adheres 100% to all agreed timeliness and quality standards
• Mitigate risks for this critical process by ensuring effective controls are in place and are regularly checked
• Establish regular SRM calls with CET to discuss issues, exceptions, and any other that needs to be discussed
• Liaise with all parties involved in the end to end process and ensure everyone's engagement towards the successful roll out of this revised process to UAE, and then to the rest of AME

Qualifications and Skills

Experience in managing multiple stakeholders, including senior leadership
Leadership and Problem Solving skills
Overall business experience and operational experience
Has foresight, manage risks intelligently
Ability to work under pressure and tight deadlines
Ability to manage organizational, procedural and strategic change
Ability to deal with clients and have a service-focused approach

How To Apply

You can search and view current opportunities across our organisation and apply immediately by visiting www.standardchartered.com and selecting Careers. To help speed up your application, please note the following:

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It usually takes 15 - 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.

Diversity and Inclusion

Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

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