Job Opening for Business Development Executive with Jumeirah Group / Jumeirah Hotels & Resorts

JG14630 - Business Development Executive - Asian Market - Burj Al Arab

Business Unit Burj Al Arab

Department Sales Function Sales & Marketing

Location UAE - Dubai Job Type Full Time Unlimited (UAE Business Unit)

About Jumeirah:

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environment. We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, Africa the Middle East.

Burj Al Arab Jumeirah, the world’s tallest all-suite hotel sets new standards in luxury and service. Designed to resemble the billowing sail of an Arabian dhow, the hotel soars to a height of 321 metres, dominating the Dubai coastline. Regarded as one of the world’s true architectural landmarks, Burj Al Arab epitomises outstanding personalised service and is dedicated to surpassing guest expectations by providing the ultimate Arabian hospitality experience.

About the Role:

An exciting role has arisen in the Sales Department at Burj Al Arab for a highly motivated and hardworking individual. The main purpose of this position is to work with the team and to achieve the given objectives for the given segment.

Your key duties will include:

Proactively manage a pre-determined number of accounts to ensure maximum yield in rooms and F&B revenue in line with hotel budgetary objectives.

Proactively prospect new accounts for the Hotel and convert them into producing accounts.

Carry out regular product trainings, site inspections and client entertainments to raise product knowledge of potential and existing clients and partners.

Ensure that all activities are performed in accordance to Jumeirah standards and the Jumeirah Quality Management System.

Review available dates and yield strategy to maximize utilization of hotel facilities. Adherence to all company systems used.

Maintain a full understanding of the hotel’s facilities, capacities, feasibility, history, services, pricing, Food and Beverage offerings, photography and any other necessary policies.

Attend and contribute to daily operational and sales meetings or as per business requirements.

Maintain a complete understanding and comply with the hotels policies and procedures, particular in relation to security, health & safety and hygiene.

Maintain knowledge of all Jumeirah properties for cross selling as well as the competitors’ offerings and tactical.

Handles projects assigned by the ADBD and DBD.

About You:

In order to be considered for this role, you must have gained a college Degree and will possess a minimum of 1 year experience in a similar role in a 5 Star luxury hotel. You should be good at English and Mandarin verbally and writening. You will have good administration, communication, time management and organizational skills, as well as the capability to multitask and strong attention to detail. You will also be a team player with effective analytical skills.

Proficiency in computer software systems such as MS Office is essential and Delphi and IDEAs proficient is desirable

About the Benefits:

This position offers a highly competitive salary and package which include: your own single room accommodation/live out allowance, free transport to and from your place of work, uniform, laundry services, meals during working hours, annual flight allowance, medical, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.

Click on THIS link to apply.

Opening for Learning and Development Manager with Jumeirah Group / Jumeirah Hotels & Resorts

Job description

A role has arisen for a highly motivated and hard working individual. The main purpose of this position is to manage the implementation, administrative requirements and maintenance of the Training and Development of Colleagues Process and the Assess Colleague Competence and Performance Process at Madinat Jumeirah to ensure that the Training Department adds value to the organization and supports the Jumeirah Mission, Vision, Guiding Principles and Hallmarks.


Your key duties will include:

Drive compliance in the business unit with the Jumeirah HR processes related to training and development to ensure that the business unit is applying Jumeirah training processes and standards in a way that is consistent with other business units and is adopting best practice wherever identified

Drive the compliance of Jumeirah Learning Centre in terms of ensuring the Service Level Agreement is achieved

Be a Business Partner to the Resort by meeting regularly with departments and providing support where necessary

Complete an annual learning and development needs analysis to ensure that the training needs of the business are identified

Produce an annual training plan for the business unit to ensure that identified learning and development needs are met in a structured and systematic manner

Work in collaboration with Director of Learning and Development to ensure that business unit is meeting Regional training targets and objectives.

Develop training sessions that satisfy identified operational needs within the business unit

Complete an annual evaluation of training delivered in the business to evaluate the execution of the Learning and Development plan and ensure the plan was effective and met the needs of the business

Monitor the use of all training materials to ensure they comply with Jumeirah standards (i.e.: training hand outs, presentation, etc.)

Complete post training evaluation on training delivered in the business to ensure that training is effective and meets the training objectives for the programme

Drive the Departmental Trainers process to ensure the effectiveness of departmental trainers within the resort

Drive the development and certification of Departmental Trainers in the resort

Implement the Departmental Training Review Process to ensure that the effectiveness of departmental training and Departmental Trainers is systematically monitored

Regularly meet, coach, support and motivate departmental trainers to ensure they are supported in meeting the on-the-job training requirements of their departments

Drive Leadership and Management development, to ensure that Leaders and Managers have access to high quality training and development opportunities through effective design and delivery of Leadership Orientation, Leadership training interventions as well as outsourcing of high quality training where required

Drive the implementation of the National Development Process to ensure that Nationals are being coached, supported and mentored, and have access to appropriate training opportunities in accordance with the Jumeirah National Development Policy

Regularly meet with, coach, mentor and support UAEN graduates placed within the business unit to ensure their training programmes are being implemented and to assist in the production of Individual Development Plans and maintain effective relationships.

Manage the communicate of information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities

Manage the use of the Learning Management System to ensure training nominations, bookings and attendance tracking is carried out effectively.

Manage the use of the Talent Management System across the business unit and ensure colleague appraisals, performance reviews and individual development plans are being completed

Manage the Graduate Management and Internship Programmes to ensure they are being implemented correctly within the business unit

Manage all Learning & Development Projects and Events, ensuring that the team meet the required deliverables in an effective manner ensuring achievement of quarterly KPI's

Support the Director of Learning & Development in compiling and managing the business unit training budget to ensure that costs and expenses are correctly identified and controlled

Control the resources allocated to the training team, e.g. training rooms, AV equipment, to ensure they are utilised effectively and efficiently

Represent the Training Team and the business unit at internal and external meetings/ workshops

To carry out any other reasonable duties as required by Management

In order to be considered for this role, you will have formal qualifications in learning, training and development related field. CIPD certification / licensed facilitator of Franklin Covey courses, MBTI Test, EQ test, or psychometric/ability assessment certification will be highly desirable.

You will possess a min of 5 years' experiences in a training role and min 3 years in supervising or managing a team. You shall have the experience in the delivery of supervisory level courses, as well as, facilitation of group and task trainer assessments

Proficiency in computer software systems such as MS Office, desirable with experience of "Sum Total" learning management systems. Applications is essential as are excellent communication skills in written and spoken English, Arabic speaker will be desirable.

This position offers a highly competitive salary and package which includes; housing allowance, annual flight tickets allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates. Married colleagues will enjoy family benefits for up to two children which include education assistance.

Click on THIS link to apply.

Opening for Marketing Communications Manager with Jumeirah Hotels & Resorts

Job description

This exciting role has arisen in our property in Abu Dhabi and the main purpose would be being responsible for managing short and long term marketing communications and promotions, as well manage the implementation of marketing and brand building strategies for Jumeirah at Etihad Towers, both online and offline, ensuring controlled marketing spend and maximising ROI for each activity. Actively monitor, guide and support brand standards implementation, alignment and compliance within the SBU.

Your main duties will include:

• Execute and periodically adjust comprehensive marketing strategies and programmes, managing all marketing activities within designated budgets.
• Work with internal and external support teams to drive acquisition and retention activities to achieve hotel KPIs
• Implement and maintain efficient campaign management process to support all SBUs on an equal level
• Efficiently managing all the hotels marketing activities within designed budgets.
• Prepare sound marketing plans with relevant buy in from all stakeholders and market SBU through strategic integrated marketing and branding strategies.
• Ensure that website content for the SBU is fully updates and monitor and control external websites.
• Manage agency relationships from the perspective of advertising, graphic design, printing, promotional events and media, in an effort that these partners fully understand and maximize the value of the brands within the SBU
• Design and development of marketing materials for the SBU with the final sign off the Director of Sales & Marketing
• Ensure that Public Relations potential for all marketing communications is fully maximised through Jumeirah Group Communications team.
• Review data analytics of each marketing activity and provide useful insights back to hotel stakeholders
• Implement online and offline marketing initiatives with the key stakeholders that achieve set goals and objectives, and that measurably revenue, loyalty and NPS scores
• Ensure that signage within the SBU is assigned to the preferred supplier and within the brand guidelines, with sign off from the Director of Sales & Marketing
• Improve the marketing efficiency ratio, ROI and ROE, for marketing activities and establish campaigns which measure success / failure.
• Develop marketing strategies for Rooms, Food & Beverage. Conference & Events and Sports & Leisure/Spa through integration of loyalty programmes such as Sirius, achieving redemption targets.
• Ensure that all marketing materials, as well as menus within restaurants, lounges and bars adhere to brand standards, are maintained in the as set out, and to develop new menu design which are cutting edge, customer focuses, brand fitting, efficient and effective for operational teams and needs for the business.
• Ensure that the sales team as well as guest facing departments have appropriate levels of marketing collateral for the SBU , and are made aware of key marketing initiatives across the SBU.
• Implement and manage the process of Marketing Services Forms and processing marketing requests for all internal clients with buy in from stakeholders.
• Develop and maintain a brand catalogue for all restaurants, lounges and bars with guidance from the Director of Sales and Marketing and Director of Marketing - Restaurant & Lifestyle, Dubai.
• Facilitate that all photography files and artwork with original source and design files are archived in collaboration with the In-House Designer and catalogued for easy reference and use.

Desired Skills and Experience

• In order to be considered for the role, you will have gained a diploma or higher degree in Marketing and have at least 2 years marketing experience in a leadership role. It is also essential to have good analytical focus with strong and quantitative and budget management skills.
• You will be a dynamic and confident individual with good time management, prioritising, delegating and status tracking skills, with the ability to work under pressure and on tight deadlines and lead a high performance team. You must be a strong communicator across a variety of platforms and on all levels, with strong marketing skills and well trained eye for creativity and detail. Fluency in Arabic other than English will be viewed as highly desirable.

Click on THIS link to apply.