Job Purpose
To deliver high quality end-to-end business analysis, process (re)design and document associated policies & procedures across multiple departments and/or a range of organisation-wide projects.
Support business transformation activities involving any combination of processes, people or systems (e.g. organisational integration; business change impact; process re-engineering; system evaluation / comparison).
Accountabilities
Document business processes, rules and/or policies, including process flows and business impact documentation. Work closely with stakeholders to define change and establish business future state.
Actively identify and translate high-level business requirements into solution specifications, covering processes, people, technology, and manage changes to such specifications.
Facilitation of workshops to gather requirements and perform business analysis, understand, interpret and document project scope, objectives, benefits and tasks.
Plan and deliver business analysis, testing and change management activities in line with the overall project/programme requirements.
Ensure complex issues are promptly identified, solution developed, and others are effectively engaged to resolve issue.
Support business case development and costing of required change to obtain budget approval.
Design entirely new processes and exploit modelling techniques to determine the optimum solution prior to physical implementation. Aid others in the use of analytical and modelling techniques.
Develop where required Business and Technical administration manuals and other resources to support new processes and solutions.
Managing development, distribution and baseline approval of all communication related to business requirements and their interpretation, with particular focus on ensuring the prioritised requirements list is kept up to date, as the detail expands and evolves.
Ensure the impact of business decisions is reviewed in the context of the project/programme in consideration of Scope, Quality and Deadlines.
Support and facilitate unambiguous and timely communication between business and technical participants in the project/programme.
Take responsibility for tracking business requirements through to business acceptance.
Ensure architectural alignment with pre-project strategy and architecture – ensuring the business and technical components of the solution collectively provide a cohesive whole for the company.
Lead, coach and mentor subject matter experts in the area of business analysis – to aid project success
Provide coaching and support to business analysts allocated to projects/programmes.
Ensure requirements defined are of good quality and are analysed and managed appropriately.
Develop business analysis tools and methodologies, with support from manager.
Maintain knowledge of market / industry trends for developments of good BA practice, and developing the BA roles accordingly.
Identify technical dependencies on different application layers and lead the technical specification documentation for defining integration for new/existing interfaces.
Support PM’s to identify technical work-streams.
If required, lead technical delivery for projects, as assigned by the Project Manager
People Excellence
Create an environment which is a great place to work for you and your colleagues through your dedication, enthusiasm, sharing of knowledge, honesty and desire to support others.
Effectively work with unstructured teams, situations, or environments and help others understand and accept new situations.
Promote teamwork and collaboration within the group and across organisational lines (e.g., communicating consistent messages to all parties, avoiding criticism of the “other” party, discouraging “we/they” thinking).
Continuously develop your own skills by attending all required training courses and maintaining an up to date knowledge of your area of discipline and of the company’s products, services, systems and work processes.
Resolve conflicts effectively.
Build and maintain positive internal relationships with other teams across.
Develop and maintain positive internal and external relationships.
Frameworks, boundaries and decision making authority
The role requires assessment and recommendation of appropriate actions and subsequent management of their implementation.
The degree of autonomy appropriate for each initiative will be agreed as part of the confirmation of the governance framework for that initiative.
Education required:
Bachelor's or Master's Degree in a relevant field of work or equivalent work experience
7+ years of B2B and B2C industry experience in business analyst or project roles.
Broad knowledge of process analysis tools and techniques.
Experience with B2B and B2C business processes and applications.
Experience in coaching and supervising other business analysts, IT staff and business subject matter experts.
IIBA certification
ISEB accreditation
Skills /Competencies:
Ability to evaluate complex business requirements and develop options for the introduction of information technology to achieve objectives.
Ability to collaboratively and clearly represent consolidated findings after considered analysis.
Curious mind and strong analytical skills with excellent attention to detail.
Excellent interpersonal and communication skills.
Able to work independently and challenge the status quo, whilst fostering collaborative ways of working, at all levels in a multi-cultural environment.
Able to communicate ideas, concepts and recommendations, including technical and complex information, clearly and concisely both orally and in writing at a level consistent with the audience.
Understanding of user-acceptance testing and the development of testing scenarios and how these can inform testing and training design.
Able to apply a logical approach to problem solving and ability to investigate alternative options.
Abe to weigh risks against benefits in context of a strategic plan. Understands the “big picture” and related long-term issues when evaluating information or making decisions.
Demonstrated high level capacity to work utilising own initiative, take responsibility and respond to instruction with a positive and committed attitude.
