Kaplan Genesis is hiring Operations & IT Assistant

Role Summary

Working under supervision of the operations manager to coordinate student and faculty related reports, feedback and communication along with providing end to end IT
support to ensure smooth running of business operations

Key responsibilities

Data Management

• Collecting, analyzing and communicating student feedback, practice test
• results and attendance report to faculty & management
• Prepare student and faculty analytics reports
• Sending course related notifications to students via emails and SMS
• Update the records in Customer Relationship Management (CRM) software
• Maintain proper records of all the above
• Manage printing of all course materials – Slides, notes, feedback forms,
• attendance, certificates, etc.
• Assist in formatting instructor slides

IT Support

• Provide desktop support to staff for any hardware or software related issues
• Laptop installation and setup for new joiners of the company
• Manage the backup of all employees’ data

Venue Management

• Coordination, communication and management of external and internal
• training venues
• Ensure readiness and preparation of training venues

Qualifications

• Bachelor’s degree with an IT background
• Well-rounded IT exposure in both computer hardware and software

Experience

• 1 or 2 years of work experience

Competencies

• Ability to Multi task and organize ongoing projects, looking for ways to become
• more efficient in completing tasks
• Strong sense of ownership
• Consistently looks for ways to help support the different divisions of the firm
• Excellent Excel Skills & moderate PowerPoint skills
• Positive and approachable
• Ability to analyze and fix bugs
• Time management skills

Please submit your resume today to careers@kaplangenesis.com