Work Locations: Hilton - Regional Office - Dubai Bldg 15 Office 101 PO Box 500200 Dubai Internet City Dubai 500200
Position Summary:
To maximize revenue and profits for RMCC Europe hotels and support growth of the center by assisting the Senior Management Team and Cluster Revenue Managers in the strategic coordination of revenue management processes and procedures.
Support the Director to create, maintain and manage a qualified and effective team of Revenue Analysts
Supervise and coordinate on behalf of RMCC the Revenue Analysts Team, ensuring that all the information, tasks and projects development is communicated effectively between Senior Team and Revenue Analysts Team
Ensure consistent process & procedures for all hotels being managed in the RMCC by covering all the Revenue Analysts’ production tasks as and when necessary
Ensure the delivery of a reliable and versatile reporting package to all stakeholders within the assigned deadlines
Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
Ensure effective information gathering and relevant analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks
Maintain effective and regular communication with all stakeholders to ensure that all relevant requests, which enable the implementation of optimal strategies and controls are dealt with in a professional and efficient manner
Drive the innovation of the Revenue Analyst department by engaging in project work and responsibilities that actively enhance the performance and scope of the Revenue Analyst Team’s capabilities
Support the successful completion of all objectives linked to the Revenue Analysts and RMCC Strategic Frameworks
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Reporting:
Update, process, generate and distribute daily, weekly and monthly revenue management reports
Produce, ensure accuracy and distribute Daily Detail reports on a daily basis with data gathered from the Lobby, IDeaS, GRO, OnQ RM, FMS sources (STR/MKG/BA), Rubicon and Catering production systems (Delphi/Opera/RMCC CP)
Produce, ensure accuracy and distribute reports and other materials for regular meetings and business processes including, but not confined to, Business Focus Meeting (BFM) packs, Month End Packs and Monthly Meeting Packs
Complete Revenue Analyst daily/weekly/monthly tasks, including the distribution of Senior Team reporting alongside other duties, and take ownership of said tools/reports on a rolling annual basis. Ownership includes maintenance, support and innovation of currently owned tools/processes through the use of evolving technical skills
Perform the above tasks with the use of various systems including Microsoft Excel, Access & Outlook alongside the use of VBA & SQL coding languages
On-board hotels into RMCC Europe with the use of the Revenue Analyst on boarding procedure and checklist
Ensure that ad hoc requests from the Senior Team are captured and put to operations in a timely and effective manner
Provide analysis in several areas to assist the Senior Team and Cluster Revenue Managers in their duties within the center
Performs data entry into various systems, including but not limited to Excel, Access, OnQ R&I, OnQ RM. IDeaS, GRO, Cognos and STR
Project Based Work:
Create, develop and innovate
Create and develop new reports as required to assist in the preparation for weekly revenue management meetings or data analysis
Actively seek ways to and participate in the innovation and development of current Revenue Analyst procedures, tools and processes
Ensure that the Revenue Analyst Strategic Framework targets are met through active participation in assigned Strategic Framework project work
Participate in the Research & Development team, performing weekly research on evolving trends within the Revenue Management industry alongside current technological advancements that may provide benefit to the center
Team Supervision, Training and Development
Effectively supervises the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business
Carry out regular one to one meetings and job chats with members of the Revenue Analyst Team to identify risks and development needs
Carry out regular performance reviews in accordance with Hilton guidelines
Supervise daily, weekly and monthly tasks part of the Revenue Analyst Team operation and ensure that deadlines and standards are met
Supervise the timely delivery of key priorities agreed and liaise with key stakeholders accordingly
Support the RMCC Senior Management team and work towards the delivery of RMCC Big Rocks, ensuring that these goals are clarified for the Revenue Analysts Team
Actively participate in the design of training and development plans and programmes which are based on a systematic identification of personal and business needs
Carry out specialist training as appropriate, managing performance issues with the team or individuals as required
Evaluate the impact training is having on the team's skills and business performance within the specialist areas identified and put in place appropriate plans to improve or develop this as necessary
What are we looking for?
Skills:
Qualities:
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Required Qualifications:
Preferred Qualifications:
Qualities:
Click on this link to apply.
Position Summary:
To maximize revenue and profits for RMCC Europe hotels and support growth of the center by assisting the Senior Management Team and Cluster Revenue Managers in the strategic coordination of revenue management processes and procedures.
Support the Director to create, maintain and manage a qualified and effective team of Revenue Analysts
Supervise and coordinate on behalf of RMCC the Revenue Analysts Team, ensuring that all the information, tasks and projects development is communicated effectively between Senior Team and Revenue Analysts Team
Ensure consistent process & procedures for all hotels being managed in the RMCC by covering all the Revenue Analysts’ production tasks as and when necessary
Ensure the delivery of a reliable and versatile reporting package to all stakeholders within the assigned deadlines
Ensure that sales and pricing strategies are based on sound commercial judgement through effective analysis and reporting
Ensure professional and efficient utilization of all systems, in line with company best practices and standard operating procedures
Ensure effective information gathering and relevant analysis is conducted in order to identify and maximize on all possible opportunities and minimize any risks
Maintain effective and regular communication with all stakeholders to ensure that all relevant requests, which enable the implementation of optimal strategies and controls are dealt with in a professional and efficient manner
Drive the innovation of the Revenue Analyst department by engaging in project work and responsibilities that actively enhance the performance and scope of the Revenue Analyst Team’s capabilities
Support the successful completion of all objectives linked to the Revenue Analysts and RMCC Strategic Frameworks
What will it be like to work for Hilton?
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Reporting:
Update, process, generate and distribute daily, weekly and monthly revenue management reports
Produce, ensure accuracy and distribute Daily Detail reports on a daily basis with data gathered from the Lobby, IDeaS, GRO, OnQ RM, FMS sources (STR/MKG/BA), Rubicon and Catering production systems (Delphi/Opera/RMCC CP)
Produce, ensure accuracy and distribute reports and other materials for regular meetings and business processes including, but not confined to, Business Focus Meeting (BFM) packs, Month End Packs and Monthly Meeting Packs
Complete Revenue Analyst daily/weekly/monthly tasks, including the distribution of Senior Team reporting alongside other duties, and take ownership of said tools/reports on a rolling annual basis. Ownership includes maintenance, support and innovation of currently owned tools/processes through the use of evolving technical skills
Perform the above tasks with the use of various systems including Microsoft Excel, Access & Outlook alongside the use of VBA & SQL coding languages
On-board hotels into RMCC Europe with the use of the Revenue Analyst on boarding procedure and checklist
Ensure that ad hoc requests from the Senior Team are captured and put to operations in a timely and effective manner
Provide analysis in several areas to assist the Senior Team and Cluster Revenue Managers in their duties within the center
Performs data entry into various systems, including but not limited to Excel, Access, OnQ R&I, OnQ RM. IDeaS, GRO, Cognos and STR
Project Based Work:
Create, develop and innovate
Create and develop new reports as required to assist in the preparation for weekly revenue management meetings or data analysis
Actively seek ways to and participate in the innovation and development of current Revenue Analyst procedures, tools and processes
Ensure that the Revenue Analyst Strategic Framework targets are met through active participation in assigned Strategic Framework project work
Participate in the Research & Development team, performing weekly research on evolving trends within the Revenue Management industry alongside current technological advancements that may provide benefit to the center
Team Supervision, Training and Development
Effectively supervises the team and provides training and coaching to current and new employees to improve performance and to meet the current and future needs of the business
Carry out regular one to one meetings and job chats with members of the Revenue Analyst Team to identify risks and development needs
Carry out regular performance reviews in accordance with Hilton guidelines
Supervise daily, weekly and monthly tasks part of the Revenue Analyst Team operation and ensure that deadlines and standards are met
Supervise the timely delivery of key priorities agreed and liaise with key stakeholders accordingly
Support the RMCC Senior Management team and work towards the delivery of RMCC Big Rocks, ensuring that these goals are clarified for the Revenue Analysts Team
Actively participate in the design of training and development plans and programmes which are based on a systematic identification of personal and business needs
Carry out specialist training as appropriate, managing performance issues with the team or individuals as required
Evaluate the impact training is having on the team's skills and business performance within the specialist areas identified and put in place appropriate plans to improve or develop this as necessary
What are we looking for?
Skills:
- Strong analytical skills
- Good communication skills
- Excellent organization skills
- Ability to speak and write English fluently
Qualities:
- Sound knowledge of job related information technology
- Ability to set and maintain standards
- Ability to analyse data and identify significant trends
- Ability to manage extensive amounts of information and provide constructive feedback/direction
- Friendly & Outgoing personality
- Self-motivated
- Works accurately and effectively under pressure
- Good personal presentation skills
- Warm personality & team spirit
- Clear voice & well spoken
- Motivated & motivational
- Committed & career oriented
- Understands the importance of deadlines in a professional environment
What benefits will I receive?
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of the Go Hilton Team Member Travel Program, which provides reduced hotel room rates for you, your family & friends! We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
Required Qualifications:
- Hotel commercial experience
- Advanced MS Excel skills
- Competent MS Word skills
- Competent MS PowerPoint skills
- Competent MS Outlook skills
- Ability to travel within UAE occasionally, and rarely travel to other international destinations
Preferred Qualifications:
- BA / BS / Bachelor’s Degree, or equivalent qualification in lieu of
- Advanced MS Access skills
- Skills in VBA & SQL coding languages
- Experience with PMS – OnQ
- Experience with RMS – IDeaS
- Experience with CRS – OnQ R&I
- Experience with C&B Sales system – GEM/Delphi
- Practical working experience within Revenue Management
- Hilton experience
Qualities:
- Sound functional knowledge of the day to day management and operation of a Revenue Management department
- Ambitious and willing to learn new things to progress
Click on this link to apply.
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