800 PIZZA Dubai is hiring Call Centre Operator

Reporting to: Call Centre Supervisor

Operational dimension: Responsible for receiving all inbound calls on food orders as well as attending to customer complaints.

Financial management: Upselling 800 pizza products to customers in order to increase sales

Working Relationships: Internal: Operations Manager, Branch Manager, call centre Manager and all 800 Pizza employee.

External: Customers

Principal Accountabilities

• Ensures complaint with the company operating system in handling all inbound calls on 800 Pizza orders and follow up on customers' orders where necessary
• Provide customers with adequate information on food ordered in terms of ingredients and cooking process when required 
• Ensure accurate encoding and punching of food orders on the POS system 

Desired skills and Experience

• Minimum of 1 year experience as call Centre operator in food services 
• High School/Secondary School or 3 years' experience as a server or waiter 
• Good communication skills –Verbal and written preferably English language 
• Proficiency in computer software systems such as Windows, Emails, MS Office(Excel, outlook, Word ),POS 
• Ability to work independently 

Should you wish to apply for the above offer kindly email your cv and presentation letter in English to recruitment@800pizza.com