Job opening for Genius - Technical Customer Service with Apple

Job description

Job Summary

As a Genius at the Apple Store, you maintain customers' trust in Apple as the skilled technical customer service expert, troubleshooting and repairing products. You use problem-solving and people skills to assure Genius Bar customers of swift resolutions to their technical problems. You also educate your team members about products, while independently keeping your own technical know-how up to date. With your customer service brilliance and empathetic nature, you provide Genius advice and technical support every day.

Key Qualifications

▪Strong people skills and a knack for problem solving.

▪Ability to maintain composure and customer focus while troubleshooting and solving technical issues.

▪Ability to adhere to a schedule of customer appointments.

Description

As an Apple Genius, you provide insightful advice and friendly, hands-on technical support to Apple customers in need. You quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, you offer tech support solutions to quickly get users up and running again. Even if you're juggling more than one customer, you stay conscious of their time demands as well as your own. You fulfill Apple's service commitment with style, speed and skill. And you earn the trust of customers and co-workers alike as you offer guidance, knowledge, and even tips and training.

Additional Requirements

* You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.

* You have excellent time management skills and can make decisions quickly.

* You're fluent in the local language.

* You'll need to be flexible with your schedule. Your work hours will be based on business needs.

Click on THIS link to apply.

Opening for Business Specialist - Inside Sales with Apple

Job description
At the Apple Store, you connect business professionals and entrepreneurs with the tools they need in order to put Apple solutions to work in their businesses. As a Business Specialist, you help them learn about Apple products and explore various possibilities. You’re part of a team that’s passionate about helping businesses succeed. With your understanding of business needs and enthusiasm for Apple, you find great satisfaction in offering powerful, innovative solutions to each customer.

Key Qualifications

•Knowledge of how businesses use technology and what Apple solutions can offer them.
•Comfort using the phone to interact with customers and to position business solutions.
•Ability to facilitate business experiences through in-store briefings, workshops, and events.

Description

As a Business Specialist, you introduce Apple solutions, technology, and services to business customers. You spend time on the sales floor, meeting first-time and current business customers and learning their needs. You generate new leads and build relationships, connecting over the phone or through in-store workshops and events. You discover customer needs through briefings and work with the Business Team to prepare and present proposals. For customers with more complex needs, you work with the entire Business Team to craft the ideal solutions. Finally, you inform and offer customers the complete suite of sales support options. By engaging customers to think about the possibilities of Apple technology in their businesses, you help build success - not only for your team, but for our customers as well.

Additional Requirements

• You have at least one year of experience selling in the business market.
• You’re comfortable developing qualified leads by phone.
• You have strong people and presentation skills, and excellent written and verbal communication skills.
• Multilingual ability is a plus.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Click on THIS link to apply.