L'Oréal is hiring E-KAM

Oversee the brand’s online sales and development of an excellent user experience and customer journey on the web.

• Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective.
• Drives relationship with partners (as outlined above) to ensure synergies between the brand’s own digital activities and those of the retailers.
• Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase.
• Works closely with marketing to define the consumer experience and e-merchandising.
• Activates the right business drivers by tracking and drawing conclusions from specific e-commerce KPIs (unique visitors, conversion rate, and profit optimization).
• Adapts strategy to fit with the nuances of local e-commerce markets and leverages best practices across geographies.
• Ensures that the brand presence and journey online is consistent with overall brand standards and strategy.
• Drives collaboration with technology teams and ensures continuous improvement and upgrade of the site
• Scale direct to consumer online sales (only applicable for e-commerce leaders of specific divisions/brands).

KJA:

• Achieve turnover target between 600k$ to 900k$
• Set up a JBP with: Souq, Noon, Sivvi, Boutiquat, Namshi
• Get the right counterparts for our investments
• Have all assortments updated
• Ensure best in class store experience
• Integrate all playbook learnings to our business

IBO:

• Build a partner relationship with the key players
• Gain in commercial agility: shadow well strong commercial profiles
• Balance well between when to negotiate and when to give in

PMO:

• Lead a cross functional team (mkt, supply, finance) that makes ecommerce the priority

Click on this link to apply.