Apparel Group is hiring Customer Service Representative

Purpose:

To assist customers throughout their shopping journey from order to delivery and returns and ensure every interaction is exceptional.

Key Responsibilities:

• To assist customers with any of their inquiries and complaints through email, phone and social media
• To take ownership to resolve customers’ issues at first contact
• To ensure SLA’s and customer’s expectations are always achieved
• To deal with complaints and escalation process when necessary
• To act as a Brand Ambassador at all time
• To communicate promptly any information to customers about their orders
• To help customers to register online and/or to process their orders
• To assist customers with any issues with regards to the returns of their orders
• To always deal with the most difficult customers in a quick, willing and professional manner, aiming to turn negative situations into a positive outcome and using available resources to solve problems
• To issue refunds and compensation as appropriate
• To be pro-active and show initiatives and ideas to constantly improve the service provided to our customers
• To assist in gathering information and produce reports on a regular basis
• To be able to deal with customers with late returns and faulty goods
• To liaise with fulfillment for any issues with customers’ orders
• To coordinate with shipping over issues raised by customers with regard to either orders or return
• To help customers with product enquiries and drive cross-selling to increase units per transactions 

Qualifications

• Fluent in speaking and writing English and Arabic
• Excellent experience with Customer Care in an office environment or on the shop floor
• Previous contact centre experience is beneficial
• Excellent written and verbal communication skills
• Good team player
• Excellent keyboard and written skills, articulate with good spelling and grammar
• Excellent communication skills specifically in regard to building relationships with customers
• Reliable and consistent
• Flexible attitude and able to take initiative
• Excellent eye for detail and good organizational skills
• Experience with Microsoft packages 

Primary Location: AE-AE-Dubai

Job: Ecommerce

Organization: Apparel LLC

Schedule: Permanent

Shift: Standard

Employee Status: Entry Level
Job Type: Full-time

Job Level: Day Job

Click on this link to apply