Location: Dubai, AE
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Following to the setup of Employee Services/ HR Shared Services being the one stop center for all HR related matters and transaction activities, HR Analyst acts as the first level support for all Enquiry/ Service Requests for Payroll and Master Data transactions.
Key Responsibilities
Selection Criteria
Click on this link to apply.
Company: Al Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
Come join us to live well, work better, and be the best.
Following to the setup of Employee Services/ HR Shared Services being the one stop center for all HR related matters and transaction activities, HR Analyst acts as the first level support for all Enquiry/ Service Requests for Payroll and Master Data transactions.
Key Responsibilities
- HR Analyst provides 1st level support to all incoming requests through Enquiry / Service Requests acts as Subject Matter Expert with a deeper level of expertise in a specific functional area (e.g. HR processes, policies, transactions & etc).
- He/ she is expected to handle complex cases on HR processes, policies and systems in a specific functional areas like PA, OM, Payroll & Time Management.
- HR Analyst is responsible to ensure all incoming requests via postal mails which are assigned to him/ her are attended to accordingly.
- HR Analyst assumes the responsibility for case resolution for cases routed to him/ her within SLA depending on priority & complexity.
- Working in a highly data sensitive environment, HR Analyst is responsible to Protect Data Privacy at all time and adhere to confidentiality requirements to promote zero breach of office security policy.
- Closely monitor Enquiry/ Service Request by keeping the numbers below 20 in each reporting month, and ensure new Enquiry/ Service Request are picked to SLA adherence.
Selection Criteria
- Bachelor Degree or equivalent in Business, Management or Technology
- 2 – 3 years of experience as HR Generalist or in customer service help desk role.
- 2 to 3 years of experience in supporting SAP HR Module - in Personal Administration, Organization Management, Time Management or Payroll Module
- Experience with common help desk tool such as CRM/ portal is an advantage
- HRM/ Call Center/ Customer Service/ SAP HR Support Transactions related experience
- Sound knowledge in HR Policy
- Good communication skill (both verbal & written) in English
- Analytical - Good problem solving & trouble shooting skills
- We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Click on this link to apply.
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