Job Opening for AMOS Application Support Specialist with Etihad Airways

Etihad seeks to reflect the best of Arabian hospitality - cultured, considerate, warm and generous - as well as enhance the prestige of Abu Dhabi as a center of hospitality between East and West. Our goal is to be a truly 21st century, global airline, challenging and changing the established conventions of airline hospitality.

Each year we receive a range of awards that reflect our position as one of the world’s leading premium airline brands, including ‘World’s Leading Airline’ at the World Travel Awards for five consecutive years.

We are pleased to announce an incredibly exciting opportunity to join our Technology and Innovation function as an AMOS Application Support specialist within our Technical and Engineering division.  You will add immediate value by maintaining a stable and well performing AMOS application and e-Enablement system with auditable support tickets and change controls, measurable against a KPI framework.

This role will unlock opportunities for you, enabling you to further develop your expertise within a progressive culture where a huge emphasis is placed on investing in the best talent.

SPECIFIC RESPONSBILITIES:

• Maintain a stable and well performing AMOS application and e-Enablement systems with auditable support tickets and change controls, measurable against a KPI framework.
• Managing your day to day ticket queue within the Technical Competence center (TCC) environment at Etihad and/ or partner locations
• Provide Level 2 fault resolution as assigned through the Manage Engine Service Desk system.
• Provide technical skills to design, implement and support the TCC software within a number of different environments
• Maintain effective relationships both within the TCC team and with other business units of Etihad Airways specifically Technical (Engineering) to contribute to the cycle of continual improvement.
• Liaise with third party vendors and external partners as support related issues arise and/or as upgrades/patches are necessary.
• Measure application performance and improving the customer experience with the AMOS and e-Enablment applications.
• Greater EIS stream responsibilities maintained.
• Pro-actively identify opportunities for addressing stability of applications and application lifecycle issues through Service Improvement Plans.
• Assist outstation End Users who require TCC application support.
• Design and implement technical solutions on Etihad Airways/or partner's network.
• Build several important relationships that you will need to manage constructively, including: Service Delivery Managers, Project Staff, end users (Technical Engineering), IT Operations Software companies (SwissAS) and Vendors (Boeing/Airbus)

GENERAL RESPONSIBILITIES

• Strategy - Implement the Function/Department strategy to ensure alignment with Company strategy
• Policies and procedures - Implement relevant policies, processes and procedures and monitor adherence so that work is carried out in a controlled manner
• Day-to-Day Operations - Manage the day-to-day operations by providing guidance, encouraging teamwork and facilitating related professional work processes in order to achieve high performance standards
• People Development - Manage the effective achievement of objectives by setting individual targets, developing and motivating staff in order to maximize performance
• Safety, Quality & Environment - Comply with all relevant safety, security, quality, health and environmental procedures to ensure a healthy and safe work environment

EDUCATION AND EXPERIENCE

• Minimum, Bachelors Degree
• Minimum of 3 years experience in relevant field
• Proven experience within a Windows 7 environment and troubleshooting skills.
• Experience working within Test, Pre-prod, Prod environments.
• Experience working in an Aviation environment.
• Experience in having worked within a Citrix Environment
• Experience in proactive support of network infrastructure (large organization, large systems, multiple functions, etc)
• Supporting and conducting testing and analysis activities across IT programs through Test, Pre Prod and Prod environments.
• Experience with technical writing and presenting of information. 

SKILLS

Computer skills - Excellent

Business Understanding skills - Excellent

Communication skills – Advanced

About Etihad Airways

Etihad Airways began operations in 2003, and in 2015 carried 17.4 million passengers. From its Abu Dhabi base, Etihad Airways flies to or has announced plans to serve 116 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and the Americas. The airline has a fleet of around 120 Airbus and Boeing aircraft, with approximately 200 aircraft on firm order, including 66 Boeing 787s, 25 Boeing 777Xs, 62 Airbus A350s and five Airbus A380s.


Etihad Airways holds equity investments in airberlin, Air Serbia, Air Seychelles, Alitalia, Jet Airways, Virgin Australia, and Swiss-based Darwin Airline, trading as Etihad Regional. Etihad Airways, along with airberlin, Air Serbia, Air Seychelles, Alitalia, Etihad Regional, Jet Airways and NIKI, also participate in Etihad Airways Partners, a new brand that brings together like-minded airlines to offer customers more choice through improved networks and schedules and enhanced frequent flyer benefits.  For more information, please visit: www.etihad.com

Click on THIS link to apply.