Opening for Team Leader Entry Operations with Dubai Parks and Resorts

DPR1340 - Team Leader Entry Operations

Bollywood Parks™ Dubai

Contract Type: Full Time | Permanent

Function: Parks Operations

Closing Date: 31 May 2016

Location: Dubai, U.A.E.

Building Fun

Experience the vibrant celebration of Mumbai’s famous film industry in all its colours and flavours at Bollywood Parks™ Dubai, when it is opened by Dubai Parks and Resorts in October 2016.

Our team will be at the heart of who we are, and we are looking for passionate, fun and dedicated people who can connect with our guests and take them on a journey into Bollywood. Whether you are working in the park or behind the scenes, you will be part of an engaging and dynamic environment that values teamwork and creativity.

With immersive rides featuring the biggest names in Bollywood, live entertainment and stage performances transporting you into a realm of movie magic, we invite you to join us on an adventure of a lifetime. The most celebrated cinema industry just got a whole lot more fun.

Play Your Part

Responsible for daily leadership of all areas of Entrance Operations and continuing focus on one or more areas including, but not limited to: Ticketing, Turnstiles, Group Sales, Annual Pass Processing, Guest Services, and Rental Services.  Works closely with the Entry Operations Supervisor in order to deliver a superior guest experience, maximize employee satisfaction, and ensure optimum results in terms of attendance and revenues, aligning with the vision, mission and values of the Leisure and Entertainment division

Main Duties:

Provide leadership and direction to front-line Entry Operations team on turnstiles, ticketing, rental services and guest service, supporting Supervisor and management team in directing and coordinating activities of department and employees.  Ability to conduct on the job training and mentoring for entry operations attendants, refresher trainings and conducting written assessment for certification. Entry Operations are the first and last thing all guests will experience.

Daily Duties

• Assists the Entry Operations Supervisor in the opening of the park following all procedures and ensures operational readiness of entry operations attendants
• Takes part in daily briefings and coordinates team to ensure availability
• Ensures assigned area is operationally ready for arriving guests by assigned time, providing direction to attendants as and when required
• Assists in the monitoring of employee hours including assigning timed breaks and lunches, ensuring that the operation is covered and all employee required breaks and lunches are issued in a timely manner.  Documents any anomalies
• Spot checks all cash handling procedures are being followed and any needed cash pulls are performed
• Ensures all team are in position, following set wardrobe standards and delivery exemplary guest service
• Assists in the daily completion of paperwork and logs by providing the appropriate information as required
• Operating
• Performs duties on non-lead attendants on a regular basis
• Monitors guest arrival patterns and ensures all needed resources are being used to handle the guest traffic, informing Supervisor of any operational challenges
• Assists the Entry Operations Supervisor in maintaining adequate staffing levels at all times and monitors staff rotation.
• Provides regular performance based feedback and uses feedback as basis for annual performance evaluations.
• Any other duties as may reasonably be requested by the management team
• Staff Training
• Performs on the job training and mentoring for the team including capturing behaviour standards, expectations and providing assessments for staff and on-going refresher training
• Any other duties as may reasonably be requested by the management team.

Are You a Star?

In order to be qualified for this role you should possess the below criteria:

Essential:

• Fluent in English
• Excellent Guest and employee services skills
• Proven team leader that works well in a fast paced, hourly goal driven environment
• Background in hospitality management
• Extensive Cash Handling Experience
• Positive attitude, genuine smile
• Adapt to a changing work environment
• Diploma
• 1 years previous leadership experience in Service/ Entertainment/ Hospitality industry
• Leading and engaging a multi-cultural team
• Adapting to changing work environment whilst keeping a positive attitude
• Hands on operational experience in a front-line focused environment
• Ensure department and its employees offer exemplary guest service
• Ability to handle conflicts and face difficult situations
• Team leading position leading cash handling staff in the hospitality industry
• Guest service; interacts in a positive manner and diffuses any negative guest situation following company protocols

Desirable:

Fluent in Arabic
College degree
Guest service skills training and certification
IAAPA Certifications2 years supervisory experience in a cash handling area at a theme park, amusement park, water park or themed attraction
Opening of a new business in a supervisory roll
Supervised and or working with large work groupsTheme park / retail / attraction cash handling experience preferred
Proficient in Microsoft Office
Strong interpersonal skills

Availability:

Work Week- flexible work week to match operating hours and guest demand/ including late hours and weekends
Available for overtime work as schedule requires
Available for extended and fluctuating work hours per operational demands.
Site work on functioning construction site is required
Project office is located in an on-site facility at the Dubai Parks Back Lot
Travel outside of the site office may be required.
Business travel may be required
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, annual flight allowance, comprehensive medical coverage, life and accident insurance and other generous allowances.

We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.

Click on THIS link to apply.