Job description
Are you an operations guru who's interested in supporting the growth of a new tech venture focused on disrupting the $400 billion market for home services in the world?
Swiffix is a Dubai-based home and car services platform currently looking for a seasoned Operations Coordinator with a strong problem solving approach and a technical background that can help drive smooth operations.
WHAT YOU'LL DO:
Provide administrative support and coordinate with site teams
Identify new Service Providers to be added to the platform
Monitor Service Provider (SP) performance and take appropriate actions to resolve issues
Quality Assurance on all handyman signed on the platform
Service Provider management and scheduling
Ensure implementation of standard operating procedures and policies for maintenance jobs
Identify, evaluate, negotiate and manage service provider partnerships and handyman development
Be the key point of contact for handymen
Monitor and maintain activity log of jobs daily and assure a maximum response time is achieved for each handyman.
Stay in regular touch with all SPs to understand their needs and ensure their commitment
Ensure smooth running of operations and provide administrative support to Operations Manager
Support Swiffix's growth in the UAE
WHAT YOU NEED TO KNOW/HAVE:
Self-driven & naturally curious. You’re ready for the autonomy that comes with building a new team.
Excel at independently discovering solutions to complex problems. You love learning how things work and you’re always looking for ways to innovate.
Bias for action. You execute fiercely and drive results in a big way.
Process-oriented. You love efficiency and creating processes that are nimble and effective.
Constantly look to rejig things to make them more efficient.
Willing to find resolutions to customer issues early, late, and often.
Process driven with superior organizational skills
Necessary Skills and Experience
A minimum 5 years of operations at a home maintenance/facilities management firm in the UAE
Experience leading teams of handymen including plumbers, electricians etc
Higher Diploma/ Bachelor's degree
Candidates with Technical background will be given preference
Proficiency in Microsoft Word, Excel, Powerpoint and Outlook a must
Startup (I am all in no holding back) "Building the next big thing is impossible but I want it" approach
Apply: https://www.linkedin.com/jobs2/view/114162129
For more job vacancies please visit: https://www.linkedin.com/company/swiffix?trk=job_view_topcard_company_name
Are you an operations guru who's interested in supporting the growth of a new tech venture focused on disrupting the $400 billion market for home services in the world?
Swiffix is a Dubai-based home and car services platform currently looking for a seasoned Operations Coordinator with a strong problem solving approach and a technical background that can help drive smooth operations.
WHAT YOU'LL DO:
Provide administrative support and coordinate with site teams
Identify new Service Providers to be added to the platform
Monitor Service Provider (SP) performance and take appropriate actions to resolve issues
Quality Assurance on all handyman signed on the platform
Service Provider management and scheduling
Ensure implementation of standard operating procedures and policies for maintenance jobs
Identify, evaluate, negotiate and manage service provider partnerships and handyman development
Be the key point of contact for handymen
Monitor and maintain activity log of jobs daily and assure a maximum response time is achieved for each handyman.
Stay in regular touch with all SPs to understand their needs and ensure their commitment
Ensure smooth running of operations and provide administrative support to Operations Manager
Support Swiffix's growth in the UAE
WHAT YOU NEED TO KNOW/HAVE:
Self-driven & naturally curious. You’re ready for the autonomy that comes with building a new team.
Excel at independently discovering solutions to complex problems. You love learning how things work and you’re always looking for ways to innovate.
Bias for action. You execute fiercely and drive results in a big way.
Process-oriented. You love efficiency and creating processes that are nimble and effective.
Constantly look to rejig things to make them more efficient.
Willing to find resolutions to customer issues early, late, and often.
Process driven with superior organizational skills
Necessary Skills and Experience
A minimum 5 years of operations at a home maintenance/facilities management firm in the UAE
Experience leading teams of handymen including plumbers, electricians etc
Higher Diploma/ Bachelor's degree
Candidates with Technical background will be given preference
Proficiency in Microsoft Word, Excel, Powerpoint and Outlook a must
Startup (I am all in no holding back) "Building the next big thing is impossible but I want it" approach
Apply: https://www.linkedin.com/jobs2/view/114162129
For more job vacancies please visit: https://www.linkedin.com/company/swiffix?trk=job_view_topcard_company_name
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